Frequently Asked Questions
WHAT HAPPENS WHEN THE ALARM IS SET OFF?
The alarm system sends a signal through the telephone line, cellular radio or internet connection to the central monitoring station. Upon receiving a signal, the operator calls the premise/location to verify the signal. If there is no answer, the operator will move on to the next set of instructions. Always have your ID card available to verify to the operator that you are permitted to be on-site. Without this identification, the operator will politely end the conversation and move on to the next contact and dispatch the authorities if no one can be reached.
WHAT IS AN ID CARD/PASS CARD?
A set of ID cards/pass cards will be provided to you the day of your installation. On your ID card are contact phone numbers to reach the monitoring station, service or administration. The most important information on this card is your unique password or passcode. Without this we have no way to verify that you are permitted to have access to the alarm system or the premise. Having this information prevents false alarm dispatches and important information being given to the wrong people.
HOW DO I UPDATE MY CALL LIST?
If you need to update your call list, you may email, fax or mail-in the information. You may also contact us via our website to update this information. You will need to provide us with your system number and/or account number to do so.
HOW DO I PAY MY BILL?
You can pay your bill by visa, MasterCard, etransfer, PAP, cheque or through most banks on line (CIBC, Scotia Bank, National Bank, Royal Bank, Bank of Montréal, HSBC, etc).
AM I RESPONSIBLE FOR TESTING MY ALARM SYSTEM?
You are responsible for testing your alarm system. Please refer to your user manual. If you detect a problem with the system, please contact the office to make arrangements for service.
WHAT IF I AM CHANGING MY TELEPHONE SERVICE PROVIDER?
If you are changing your telephone provider, please verify, before the phone technician leaves your home or business, that the alarm system is transmitting signals to the monitoring station.